At Austin Block + Hardscape, we are committed to ensuring accessibility for all individuals, including those with disabilities. We strive to provide an inclusive environment that accommodates the diverse needs of our customers, employees, and visitors. This policy outlines our commitment to accessibility and measures to ensure compliance with applicable laws and best practices.

SCOPE

This policy applies to Austin Block + Hardscape's operations, services, and communications, including our physical locations, digital platforms, and customer interactions.

ACCESSIBILITY STANDARDS

1. Physical Accessibility

• Facility Access: Ensure all our locations are accessible to individuals with disabilities, including wheelchair users. This includes accessible parking spaces, ramps, wide doorways, and elevators where applicable.
• Signage: Provide clear, easily readable, and appropriately placed signage to guide individuals throughout our facilities.
• Restrooms: Ensure restrooms are accessible, with features such as grab bars, accessible sinks, and appropriate space for maneuvering.

2. Digital Accessibility

• Website and Online Services: We design and maintain our website and online services in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA compliance. This includes providing text alternatives for non-text content, ensuring keyboard functionality, and making content adaptable and distinguishable.
• Documents and Media: Ensure all digital documents and media, including PDFs, videos, and images, are accessible, with features such as alt text for images, captions for videos, and accessible document formatting.

3. Customer Service Accessibility

• Training: We will provide ongoing training to our staff on accessibility best practices and customer service for individuals with disabilities.
• Assistance: Offer assistance to customers with disabilities upon request, including help with navigating our facilities, accessing our services, and using our products.
• Communication: Ensure all customer communication, including phone, email, and in-person interactions, is accessible. This includes providing alternative communication methods such as TTY, relay services, or written materials as needed.

4. Employment Accessibility

• Equal Opportunity: Promote an inclusive workplace by providing equal employment opportunities for individuals with disabilities.
• Accommodations: Offer reasonable accommodations to qualified employees and job applicants with disabilities to ensure they can effectively perform their duties. This includes making necessary adjustments to the work environment or job functions.

FEEDBACK AND CONTINUOUS IMPROVEMENT

• Feedback Mechanism: Encourage feedback from customers, employees, and visitors regarding accessibility. Provide multiple channels for submitting feedback, including in-person, by phone, email, or through our website.
• Regular Review: Regularly review and update our accessibility policies and practices to ensure ongoing compliance with legal requirements and alignment with best practices.
• Responsibility: Assign a designated accessibility coordinator to oversee the implementation and effectiveness of our accessibility initiatives.

COMPLIANCE AND LEGAL REQUIREMENTS

Austin Block + Hardscape complies with all applicable accessibility laws and regulations, including but not limited to the Americans with Disabilities Act (ADA) and state-specific accessibility requirements. We are dedicated to creating an accessible and inclusive environment. We welcome feedback and are committed to continuous improvement to ensure accessibility for everyone.

For any accessibility concerns or requests for accommodations, please get in touch with us at:

Phone: (512) 930-1398
Email: info@ausbh.com
Mailing Address: 7531 North IH 35, Georgetown, Texas 78626